Indonesia Endowment Fund for Education Agency (LPDP) continues to innovate in enhancing its services to users. Now, consultations using Online Customer Service no longer require prior booking.

You simply fill in your contact details and select the information category you wish to consult about. Wait a moment, and you'll be connected directly to a customer service agent via a video call link.

This Online CS video call service from LPDP is accessible on desktop computers, laptops, tablets, or smartphones using the latest versions of Chrome, Edge, Firefox, or Safari browsers. You can find the LPDP Online CS link on the official LPDP website or by accessing the provided link.

Ensure you don't clear your browser cookies or use incognito/private browsing mode while accessing LPDP's Online CS. Also, ensure a stable internet connection using either 4G LTE or personal Wi-Fi and consider using a headset for better communication.

Before using the LPDP's Online CS feature, it's advisable to read the usage guidelines accessible through the provided link to ensure a smooth consultation process.

The Online CS consultation service by LPDP was initially launched in March 2023, enabling users to have face-to-face consultations online with LPDP's customer service agents. This service is toll-free as it operates via the internet network.

LPDP maintains its official call center channels at the numbers 134 and +622123507011 (international). You can also visit LPDP's Customer Service Officer directly at Danadyaksa Building Cikini, Jalan Cikini Raya No. 91A-D, Menteng, Central Jakarta.